Manage contacts, avoid duplicates, and optimize document organization… All these actions are simple if done separately but often time-consuming. To avoid wasting time but also to get the most out of the information you collect from your customers.
it is advisable to use Customer Relationship Management software that will allow you to establish a lasting and reliable relationship with your customers. For this reason, in this motif, we explain the advantages of using a CRM platform to increase the performance of your corporate communication strategy.
What Is A CRM? Definition
A CRM platform, also called Customer Relationship Management or CRM software, allows you to manage data, relationships and interactions with all your contacts, which can be different:
- potential clients,
But also :
- suppliers, etc.
TOP 15 Benefits Of CRM Platforms
CRM software is easy to use. Any user can understand how it works without prior training or simply with tutorials or online training and concise and clear webinars. In short, an intuitive CRM solution that makes it easier to understand and manage.
Customer Relationship Management
Among the valuable functions that a CRM system offers, we find the following:
- good contact management,
- the report of the actions carried out for each customer or potential customer,
- customer segmentation,
- the most basic activities of web marketing, such as sending email campaigns.
Relationships And Relationships
Since a CRM centralizes all sales information in real-time, this software becomes the key to knowing and identifying the most successful business lines and the most effective campaigns.
Indeed, a good CRM includes reports that summarize all this information and have clear and straightforward dashboards and relevant graphs that can be configured according to your indicators and objectives.
The CRM solution has the advantage of integrating or recovering information from programs your company already uses for other activities such as accounting, billing, email management, and lead generation.
In addition to managing contacts and monitoring sales processes, a strong point of CRM software is representing customer assistance and maintenance service. Another significant factor to take into consideration is data security and retention.
Customer Support And Service
CRM software is designed by software developers who are available and listen to your needs. It is essential to be able to count on the support of your supplier during the implementation of the new tool, as well as in case of doubts, irregularities, or problems.
Recommendations And Evaluations
Thanks to the advances in technology and the internet, today it is straightforward to get an idea of the reputation of companies. For CRM software, it is clear to find reviews and ratings from other users, which can guide you in choosing the most appropriate software.
There are two ways to store and use CRM software. Until a few years ago, most companies used software solutions that had to be held on the company’s servers and computers. Although this type of hosting offers excellent advantages in terms of data security, it is an inflexible and generally limited solution. Nowadays, most CRM software provides SaaS (Software as a Service) or online software solutions.
Cloud CRM tools are much more versatile and allow you to work from anywhere, on any device, at any time. An additional advantage is the synchronization of the information managed and integrated by the members in real-time, which facilitates collaboration between the different teams. Furthermore, among the available options, you control user rights. In that case, you can configure each module or action to be visible/editable by all or only by some members.
More Marketing Possibilities
CRM software allows you to capture and analyze customer information and make precise analyses to optimize exchanges. Better meeting customer expectations and refining the product or service quality is a genuine asset CRM software provides.
Access to information is facilitated and promotes better knowledge of each customer’s profile. The relationship between the customer and the company is more controlled and allows you to predict sales. Promotional offers and proposals to discover certain products target a targeted clientele.
Satisfy Your Customers And Retain Them
The interest in using customer relationship management software is mainly to identify customer expectations and try to meet them. The customer becomes the central point of the processes established in the company.
Knowing the customer also means understanding what they expect and need and doing everything possible to answer their questions. A customer who finds a pleasant welcome, personalized follow-up, and a quick response to his requests will quickly return to your company to make new purchases.
Attract New Customers
Prospects are integrated into the contact database and also have a detailed profile. To turn them into customers, you can test different techniques based on their behavior or preferences, such as:
- offering customers the opportunity to try a product or service and then inviting them to turn their trial into a purchase
- Invite them to an event or private sale reserved for a limited number of people to generate a compulsive purchase
Customers are then retained with personalized messages sent at the right time. It is essential to know that looking for new customers costs much more than efforts to keep an existing customer.
Improve And Increase Your Sales
Dashboards, varied and precise analyzes, and refined visibility allow you to highlight your results and see where malfunctions cause lost sales. You can increase your revenue and build your company’s competencies by taking advantage of all its features.
Easy Access To Information
Each user of the CRM platform can access all the information he needs at any time and on any medium. Tablets, smartphones, or computers can facilitate access to information. Customer needs are notified and updated continuously. Some software also allows the customer to modify the information directly online. All data is centralized, and the multiplication of files that are often tedious to update is avoided.
More Efficient Customer Follow-Up
The CRM platform recognizes customers who are not active, automatically follows up on prospects, and analyzes customer inquiries to optimize your customer follow-up. This way, you can ensure that every opportunity has been exploited and that your customers are satisfied with the offer or product you are proposing.